Deliver exceptional service, transform your staff into a team and boost your bottom line ... this book has actionable steps, not industry rhetoric.

Now That's Service That Sells! The Art of Managing the Sizzle begins where the best-selling Service That Sells! book ended.

Widen your profit margin and narrow wasteful practices. Recently updated, Pump Up Your Profits now has even more cost saving ideas to boost your bottom line. Divided into nine chapters, the new Pump Up Your P...

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Just because customers want their food fast doesn’t mean they’ll put up with poor or indifferent service. Written specifically for quick service and fast casual restaurants, this best-seller helps your organization improve speed, accuracy, quality, value, consi...

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Service That Sells! The Art of Profitable Hospitality When was the last time you had too much good service? Change your future with Pencom's internationally renowned Service That Sells!:

Learn proven marketing techniques to get profitable results without breaking the bank. This storytelling format details the journey of Dean, a restaurant owner who turns his business around with grassroots marketing know-how. This entertaining and educational book discusse...

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Turnover costs you money…and lots of it. Losing an hourly employee costs you between $500 and $2,300 each according to sources such as the National Restaurant Association and People Report.