In today’s fast-paced world, drive-thru success is critical. You are surrounded by competitors who take orders, bag the food and send it on its way – so what. Your team must be faster, friendlier and more accurate than the competition. Does your drive-thru rock? Does every interaction point make the guest say ‘wow’? Are your cashiers selling in a quick and effective fashion? Crush the competition by investing 30 minutes in Drive-Thru Excellence which includes sections on:
- Leveraging technology
- Building speed and accuracy
- Adding ‘hospitality’ to the experience
- Effective sales tips
- Managing and motivating the staff
The Bartender, M.D. (mobile device) was designed to help your bartenders and servers make more money (for you and them) by training what’s needed, where needed, when needed. It contains over 70 video clips to help drive your bar business. The DVD Version of Bartender M.D., great to train groups or show at orientation and /or menu training. Does not include the ServSafe video clips.
- Bartending techniques
- Drink basics
- Liquor knowledge
- Free pouring
- Over 25 drink recipes
Created as a collaboration between p.o.d.Training (led by author, speaker and restaurant consultant TJ Schier), industry-leader in the beverage marketing category Patrick Henry Creative Promotions and Legacy Productions, a leading restaurant training video production company led by industry veteran Todd Horchner, the Bartender M.D. will help boost your bar business by more effectively and consistently training your staff.
Learn how the only restaurant to ever win the Malcolm Baldrige Quality Service Award, Pal’s Sudden Service trains its employees, coupled with tips from restaurant service and training expert TJ Schier. The video has 5 chapters full of ‘stuff, not fluff’ geared to train your employees more effectively – proven business tactics to move your restaurant to new heights:
Restaurant 101 – a guided orientation tour on the basics of being a successful restaurantemployee: sales, P&L 101, store tour, appearance, timeliness and others
Hospitality Basics – tips and tactics to train your employees to understand the value of a customer, common vs. outstanding phrases and the importance of their actions.
Cashier Skills – common behaviors all cashiers should know to run their register (and your line) more quickly and effectively: menu knowledge, order flow, filling drinks, food deliver, cash handling and customer ‘opportunities’ (handling complaints)
Effective Selling Skills – strategies and tactics to train your employees to sell more effectively while not slowing the line down. Inceludes: why we sell, types of selling, keys to success and what to sell.
Drive-Thru Dominance – Pal’s puts 200 cars through a single-lane drive-thru per hour during busy periods with one mistake per 3,600 orders. Learn their secrets in this section: financial impact, speed and accuracy, order taker and systems, bagger and payment. Your drive-thru will rock!
Looking for ideas on how to motivate the staff to improve? This DVD has hundreds of incentive and recognition ideas as well as numerous contests to ‘incentivize’ the staff to move their performance to a new level. Don’t wait until they are gone…send flowers to the living!